I think Monday’s are rough for a lot of us but allow me to share an inspiring story.
Today I was picking up lunch for a Doctors Office and as I’m standing there waiting on my order and checking emails, I hear a gentleman ask this lady, “I would like to purchase something to eat but all I have is $5.” So nosy me looks up from my phone and notices this gentleman wearing a backpack and holding a $5 bill who looks to be homeless or maybe he was dealing with a hard time but either way as he asks about a few items on the menu he shortly discovers that he may need more than $5. The lady begins to offer some suggestions to help him and the man orders and as she’s asking him what he wants to drink and as he’s thinking about it the lady says don’t worry about it because your breakfast is on me.
I got this picture for a couple of reasons. It would have been so easy to turn around and ask the manager to step in or for help but she didn’t she just said hey it’s on me. She could have just gave him water and took his money and went on to the next customer and again she didn’t she just did it. I’ve been in customer service for a long time. I’ve been through some of the best trainings such as Dale Carnegie and yet a girl name Karina in a Chick-fil-A in Jackson, MS in a 3 minute conversation with a customer has managed to teach me the value of humility and taking care of your customers. It’s not just the nuggets that make this place successful. It’s people like Karina.